Merchandise purchased from Eartheasy may be returned within 30 days of purchase. Manufacturer’s guarantees vary depending on the product, but regardless, if you are unhappy with the product, email us and we’ll replace the product or refund your money within 30 days of when you purchased it.
All returned merchandise must be in resalable condition and in the original manufacturer’s labelled packaging.
Refunds are not issued except in the case of damaged or defective merchandise. Returns must be authorized in advance by phone or email.
Returned items should be repackaged securely in an outer carton and must include a copy of your invoice.
You will be responsible for return shipping charges unless the return is due to our shipping error or the product is damaged or defective. In some cases, a restocking fee may be charged. Please retain tracking information for your shipment, as we cannot assume responsibility for return packages lost in transit.
Please send an email to firstname.lastname@example.org with your order number and the items you would like to return. If you received a damaged or defective product, please include photos showing the damage, and whether you would like a refund or replacements sent to you.