Merchandise purchased from Eartheasy may be returned within 30 days of purchase. Manufacturer’s guarantees vary depending on the product, but regardless, if you are unhappy with the product, email us and we’ll replace the product or refund your money within 30 days of when you purchased it.
All returned merchandise must be in resalable condition and in the original manufacturer’s labelled packaging.
Refunds are not issued except in the case of damaged or defective merchandise. Returns must be authorized in advance by phone or email.
Email us, and we will issue you a return authorization number. No returns will be accepted without a return authorization number. All returned merchandise must be in original condition and in the original manufacturer’s labelled packaging. Returned items should be repackaged securely in an outer carton and must include a copy of your invoice and your return authorization number.
You will be responsible for return shipping charges unless the return is due to our shipping error or the product is damaged or defective. Please retain tracking information for your shipment, as we cannot assume responsibility for return packages lost in transit.