We will replace or refund your order – excluding shipping costs – within 30 days of receipt. If you are unsatisfied with a product at any time, please contact us and we will respond with our best resolution.
All returned merchandise must be in resalable condition and in the original manufacturer’s labelled packaging. Due to health regulations opened bedding and towels cannot be returned. Also living products such as the terrariums cannot be returned, but they are guaranteed to arrive healthy.
In some cases a restocking fee of 10% may be charged. However, most of the time the product being returned will be fully refunded. You will be responsible for return shipping charges unless the return is due to our error.
If any product arrives to you defective or damaged we will either send a replacement or issue a full refund. Please send photos of the damaged or defective item to firstname.lastname@example.org.
All returns must be authorized in advance by phone or email to guarantee it will be processed.
1. Repackage your product securely with a copy of your packing slip.
2. Contact us to make sure you have the correct return address.
3. Choose what carrier you would like to send it with. Record and retain tracking information, we cannot be held responsible for items lost in shipping.