Frequently Asked Questions
How can I track my order?
To track your order, please click here to log into your Eartheasy Account. Your username is the email address you entered during checkout. Your automatically generated password will have been emailed to that same address.
How is my order secure?
Eartheasy is Payment Card Industry (PCI) compliant, which means we abide by industry regulated rules required to transact payments on our site. We also use a Secure Socket Layer (SSL) to process customer details, and the actual processing of your credit card is done securely by our credit card processor, PayPal.com. Eartheasy does not retain any customer credit card information.
What currency is this site in? Where are the products shipped from?
All prices on this site are listed in US Dollars. All products are shipped from within the United States.
What information do you collect on site visitors?
We collect anonymous user data based on where people click on our website as a means to improve the layout and design of the site. Our goal is to develop the optimum user experience for site visitors.
Do you ever sell customer data?
We do not sell any customer information. To us, that’s bad business!
When will I get my order?
In most cases, your order will ship the day after it is placed. Some items take a few days (or longer) to be assembled and packaged. When shopping on Eartheasy, each product detail page has a notice regarding shipping times. The time it takes to receive your order also depends on your distance from the shipping origin. This varies between 1 to 5 business days. Your tracking email will provide you with specific information regarding delivery time.
What does shipping cost?
Add an item to your shopping cart, then click on the View Cart button, and look to the left of the screen. Enter your zip code in the Estimate Shipping box, and click submit.
What shipping methods do you use?
We use UPS, FedEx, Freight, and sometimes USPS. Most heavy items can only ship Ground. Shipping some of our light-weight items can be expedited by choosing the FedEx 2-day shipping option. During the checkout process you will be presented with all available shipping options and estimated costs.
What can I do if a product is out of stock?
If a product is temporarily out of stock, a link will appear which says “email me when this is back in stock". By clicking this link and providing your email, you will receive notice of product availability as soon as we are restocked.
How can I pay for my order?
You can pay using Visa, Mastercard, Discover, Amex, or PayPal. You are welcome to mail us a check, but please call us first.
Do you accept Purchase Orders from schools and businesses?
Yes we do. Please call us to place the order.
When is my credit card charged?
Your card is charged when you place your order. We follow the “Business Guide to the Mail and Telephone Order Merchandise Rule” published by the Federal Trade Commission. If you prefer to be charged when your order ships, please call us and we will manually process the transaction for you.
Where is Eartheasy located?
Eartheasy has an office in Vancouver, BC Canada. Products are shipped from within the Central United States to ensure the best average shipping prices across the US. Some oversize products are shipped directly from distributors to reduce shipping costs to our customers, while also reducing the environmental impact of shipping to and from our warehouse.
How can I be notified of upcoming sales?
Enter your email address in the Newsletter box and you will receive our monthly email newsletter, which offers articles, new product information and any seasonal or product specific discounts which may be available.
How long has Eartheasy been in business?
Eartheasy was launched in October, 2000. We are now celebrating our 12th year in business.