Toll-Free: 1-888-451-6752

Family Owned

McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

How can we help you?

Track Your Order

To track your order, please click here to log into your Eartheasy Account. Your username is the email address you entered during checkout. Your automatically generated password will have been emailed to that same address.

Problem With An Order?

If something is wrong with your order we certainly want to help you. See below for instructions on specific order problems:

To cancel an item or an entire order:
Please send an email to with your order number and the items you would like to cancel. If your order hasn't shipped yet, our team will cancel and refund the items for you. However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective.

You received a damaged/defective item:
We are sorry if you received a damaged/defective product. Please send an email to with your order number, photos showing the damage, and whether you would like a refund or replacements sent to you.

You are missing an item from your order:
Most items ship from our warehouse in Milwaukee, WI, but if you are ordering a heavy or oversized item, we often have the manufacturer ship it directly to you to save on shipping costs. Therefore some of your items may be in separate packages and shipping at different times.

You received the wrong item:
Whoops! Did you not receive the correct item you ordered? Please send an email to with your order number, what you are returning, and the correct item you need shipped to you.

Product Questions

Have a specific product question? See if it has already been answered by clicking on the Q & A tab of the products page. If your question has not yet been asked and answered there, feel free to contact us by one of the methods below.

Further Assistance


If you have a question regarding your order, you may email our customer service staff at:


Order by phone or contact Customer Service, call Toll Free: 1-888-451-6752 (Weekdays, 8 AM to 5 PM Pacific Standard Time)

Live Chat

To chat live via instant messaging with a product expert, click the Live Chat tab at the top of the page. (Weekdays, 8 AM to 5 PM Pacific Standard Time)

605-55E Cordova St.
Vancouver, BC
V6A 0A5

  • EPA WaterSense Partner
  • Privacy Guaranteed
  • Better Business Bureau Members
  • Terrapass Carbon Balanced
  • Green America Co-Op Members
  • major payment methods accepted