Terms & Conditions
In-stock orders normally ship within 1 business day of placing your order. Those items which are shipped directly from a manufacturer list the time frame in which they ship on the product page. If you are unsure, please call us. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the product(s) depends on the shipping method you have chosen.
The total price of your order will be charged to your credit card when you place your order online. If you wish to cancel an order, you may request a cancellation by calling us at (888) 451-6752. However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective. We reserve the right to limit quantities available for sale or sold. We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever.
If for any reason you are not completely satisfied with a product you have purchased, we will gladly give you a full refund or exchange within 30 days after you receive it in its original condition (including all packaging, accessories and manuals). You must call us for a Return Merchandise Authorization (RMA) number prior to returning items, otherwise your return may not be processed. In the event that a returned order has any packaging, manuals, accessories, or other items missing, the return may be refused, or we may deduct the value of any of the missing items. Shipping charges are non-refundable; however, we will refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.
We rely on the information you provide through Eartheasy.com, including registration information, payment information, and transaction-related information, which must be accurate, current and complete. You will be solely responsible for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information.
You may contact us at: info [at] eartheasy.com or (888) 451-6752.